Why does it matter?
People are more likely to trust engagement when they can see how input was considered and where decisions landed.
Follow-up
Engagement is not finished until people know what happened next.
Closing the loop means reporting back after engagement: what was heard, what changed, what did not change, and why.
Direct answers
What should a follow-up include?
A useful follow-up includes what was heard, key themes, representative evidence, decision status, actions, constraints, and next steps.
How can software help?
Software can connect participant records, feedback themes, evidence, outcome reports, approval workflows, and outbound messages.
What to look for
- Message
- What we heard, what changed, what is out of scope
- Channels
- Public pages, email, and SMS updates
- Evidence
- Follow-up grounded in analysed feedback
Related resources
Keep exploring the workflows and topics connected to this guide.
