The end-to-end engagement platform that makes follow-up the default.
Built to meet the community where they are, not where the portal is. Communiti Conversations brings together plan, engage, review, and follow up across channels, languages, and teams, so all residents are heard, not just the ones who engage online.
Integrates with your current tools, or replaces them when you're ready, your choice.
Co-designed alongside the people doing engagement day to day.
Fragmented workflows, missed voices, and follow-up that arrives too late.
Planning lives in documents instead of shared workflows
Online portals become the default while offline channels are left behind
Translation is manual and inconsistent
Feedback is scattered across tools and team inboxes
Follow-up happens late (or not at all)
One shared engagement workflow that includes more people and closes the loop by design.
One shared plan aligned with project teams
Multi-channel participation captured in one place
End-to-end translation built across channels
A unified stakeholder view instead of fragmented records
Follow-up becomes the default with clear, consistent updates
How teams run inclusive engagement without stitching tools together
From planning to follow-up, these five workflows help you capture more voices, keep teams aligned, and close the loop with confidence.
Run engagement end-to-end, not tool-to-tool
Stop stitching together portals, spreadsheets, inboxes, and CRMs.
- Connected lifecycle workflow from plan to follow-up
- Centralised data model across channels
- Configurable project stages aligned to delivery
- Export-ready outputs for teams and stakeholders
Meet people where they are, across every channel
Web isn't enough. Conversations supports participation through the channels people actually use.
- Web forms, SMS, email, WhatsApp, and voice capture
- Uploads and in-person collection tools
- A single response stream from multiple channels
- Consistent review workflow regardless of source
Translation that doesn't create more work
Make inclusive engagement practical, not aspirational.
- Automatic language detection
- End-to-end translation across channels
- Multilingual outputs for reporting
- Participant experience designed for native-language access
Plan together, execute consistently
Bring project teams and stakeholders into the plan early, so delivery stays aligned.
- Planning workspace with shared assumptions
- Stakeholder visibility and role clarity
- Permissions aligned to team responsibilities
- Faster setup from planning to live engagement
Make follow-up the default
Closing the loop becomes a workflow step, not a last-minute scramble.
- What-we-heard templates
- Suggested response drafting
- Out-of-scope handling guidance
- Outbound updates via email and SMS
Features
What's included in a pilot walkthrough
A practical end-to-end setup that shows how planning, collection, review, and follow-up connect in one workflow.
Key commitments
Unified engagement workspace (plan, engage, review, follow up)
Run the lifecycle in one shared system so ownership is clear and handoffs are smoother.
Multi-channel collection and centralisation
Capture responses across digital and non-digital channels and review them together.
End-to-end translation across channels
Support multilingual participation and review without creating separate manual workflows.
Stakeholder profiles that reduce duplication across teams
Maintain a shared view of stakeholders so teams stop rebuilding fragmented records.
Export-ready structured data for reporting and analysis
Move engagement outputs into existing reporting workflows without rework.
Follow-up messaging workflows (email/SMS)
Draft and send consistent updates as part of delivery, not as a final scramble.
Pilot & early access pricing
We're working with a small number of organisations as design partners. Pilots are scoped to a single project with agreed success metrics, and we support setup so you can see outcomes quickly. Pricing is shaped around your scope, channels, and rollout needs, and there's no long procurement cycle required to get started.
FAQs
Everything you need to know about rollout, interoperability, and evidence standards. Can't find the answer you're looking for? Please chat to our friendly team.
We're onboarding a limited number of organisations as pilots and design partners now.
Conversations is built for multi-channel engagement (web, messaging, voice, uploads, in-person capture). In a pilot call we'll confirm the mix you need.
That's the goal: an end-to-end translated experience so participants aren't forced back into English-only touchpoints.
Some teams use Conversations as the primary platform, others use it to centralise and connect tools they already have. We'll recommend the best approach in a pilot scoping call.
A pilot typically includes one project, agreed success metrics, and a supported setup so you can see outcomes quickly.
Already have feedback coming in? Start with Analysis.
Communiti Analysis turns feedback into defensible insights in minutes, and pairs perfectly with Conversations when you're ready to run engagement end-to-end.