Run inclusive engagement from first plan to final follow-up.
Communiti Conversations brings planning, multi-channel participation, review, analysis handoff, and follow-up into one workflow, so teams can hear more voices and keep communities informed about what happens next.
Co-designed alongside the people doing engagement day to day.
Fragmented workflows, missed voices, and follow-up that arrives too late.
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Planning lives in documents instead of shared workflows
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Online portals become the default while offline channels are left behind
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Translation is manual and inconsistent
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Feedback is scattered across tools and team inboxes
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Follow-up happens late (or not at all)
One shared engagement workflow that includes more people and closes the loop by design.
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One shared plan aligned with project teams
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Multi-channel participation captured in one place
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End-to-end translation built across channels
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A shared stakeholder view instead of fragmented records
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Follow-up becomes the default with clear, consistent updates
How teams run inclusive engagement without stitching tools together
From planning to follow-up, these workflows help teams capture participation across channels, review feedback consistently, and keep communities updated.
Run engagement end-to-end, not tool-to-tool
Stop stitching together portals, spreadsheets, inboxes, and CRMs just to understand what happened.
- Connected lifecycle workflow from plan to follow-up
- Centralised data model across channels
- Configurable project stages aligned to delivery
- Export-ready outputs for teams and stakeholders
Meet people where they are, across every channel
Web-only participation misses people. Conversations supports participation through the channels communities already use.
- Web forms, SMS, email, WhatsApp, and voice capture
- Uploads and in-person collection tools
- A single response stream from multiple channels
- Consistent review workflow regardless of source
Translation that doesn't create more work
Make multilingual engagement practical for participants and review teams.
- Automatic language detection
- End-to-end translation across channels
- Multilingual outputs for reporting
- Participant experience designed for native-language access
Plan together, execute consistently
Bring project teams and stakeholders into one planning workflow so delivery stays aligned.
- Planning workspace with shared assumptions
- Stakeholder visibility and role clarity
- Permissions aligned to team responsibilities
- Faster setup from planning to live engagement
Make follow-up the default
Closing the loop becomes a workflow step, not a last-minute scramble.
- What-we-heard templates
- Suggested response drafting
- Out-of-scope handling guidance
- Outbound updates via email and SMS
Features
What Conversations gives your team
A practical engagement workspace for planning, collection, review, structured outputs, and follow-up.
Key commitments
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Unified engagement workspace (plan, engage, review, follow up)
Run the lifecycle in one shared system so ownership is clear and handoffs are easier to manage.
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Multi-channel collection and centralisation
Capture responses across digital and non-digital channels and review them together.
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End-to-end translation across channels
Support multilingual participation and review without creating separate manual workflows.
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Stakeholder profiles that reduce duplication across teams
Maintain a shared view of stakeholders so teams stop rebuilding fragmented records.
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Export-ready structured data for reporting and analysis
Move engagement outputs into reporting and analysis workflows without rebuilding the record.
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Follow-up messaging workflows (email/SMS)
Draft and send consistent updates as part of delivery, not as a final scramble.
Practitioner proof
What people notice when Conversations is real
Reactions from engagement practitioners after seeing Communiti Conversations bring participation channels, stakeholder records, analysis handoff, and follow-up into one workflow.
“It's really cool seeing all the different ways people are participating in engagement, not just online forms.”
Sam Clark
Community Engagement Specialist, North Sydney Council
“What I'm really pleased to see is you've got this solid product behind you. It's not just great LinkedIn posts.”
Becky Hirst
Community engagement specialist, Becky Hirst Consulting
“If it saves time and improves efficiency, spending a bit of money to save a whole lot more money just makes sense.”
Sam Clark
Community Engagement Specialist, North Sydney Council
“I just like the fact that you are constantly being innovative.”
Israel Adeseko
Engagement Practitioner, Engagement Practitioner
“The biggest question for me always is what our own bias are not seeing, because we go in with an idea that we're going to hear something.”
Margaret Harvie
Community and stakeholder engagement adviser, PlanCom
“The survey functionality - that is a big game changer for us, because it means we can go out for one tender platform rather than multiple... This would be a one-stop shop.”
Michelle Welsby
Coordinator Community Engagement, Brimbank City Council
“I'm blown away that you're a couple of years in. It feels like you're 25 years in.”
Becky Hirst
Community engagement specialist, Becky Hirst Consulting
“The breakdown of engagement data is really cool to see, especially things like device usage, referrers, SMS and email responses.”
Sam Clark
Community Engagement Specialist, North Sydney Council
“You're evolving from just providing a platform to providing a suite of... an ecosystem.”
Israel Adeseko
Engagement Practitioner, Engagement Practitioner
“What fascinates me about this stuff is how we can dig out these sub-themes that are a bit lateral that I can't do.”
Margaret Harvie
Community and stakeholder engagement adviser, PlanCom
“Why wouldn't you, if you weren't locked into a contract, why wouldn't you essentially jump ship and use this?”
Michelle Welsby
Coordinator Community Engagement, Brimbank City Council
“I'm blown away. I'm just like, I'm sort of speechless almost.”
Becky Hirst
Community engagement specialist, Becky Hirst Consulting
“It's a bloody brilliant tool. It does literally everything an engagement practitioner would want a feedback tool to do.”
Kiran Skelton
Engagement Advisor, Engagement Advisor
Scoped pricing for real engagement workflows
Conversations pricing is shaped around your project mix, channels, participation volume, integrations, and rollout support. We scope it with you so the platform fits how your team engages today and where you want to take the workflow next.
FAQs
Everything you need to know about rollout, interoperability, and evidence standards. Can't find the answer you're looking for? chat to our friendly team .
Is Communiti Conversations available today?
Yes. Communiti Conversations is available now for teams that want a supported, demo-led rollout across planning, collection, review, and follow-up.
What channels are supported?
Conversations is built for multi-channel engagement across web, messaging, voice, uploads, and in-person capture. In a scoping call we'll confirm the channel mix your projects need.
Does translation apply across every channel?
Conversations is designed for end-to-end translation so participants are not forced back into English-only touchpoints, and teams can review multilingual input in one workflow.
Will this replace our existing engagement platform?
It can, but it does not have to. Some teams use Conversations as their primary engagement platform, while others use it to centralise and connect tools they already have.
How is Conversations priced?
Pricing is scoped around your channels, participation volume, integrations, and rollout support. Book a demo and we'll shape the right setup for your team.
Already have feedback coming in? Start with Analysis.
Communiti Analysis turns feedback into defensible insights in minutes, and pairs perfectly with Conversations when you're ready to run engagement end-to-end.
Stay close to the future of community engagement
Product notes, practical field guides, and evidence-led thinking for teams working under public scrutiny.