What should AI do?
AI can assist with translation, clustering, theming, sentiment, summarisation, report drafting, and surfacing evidence from large feedback sets.
Responsible AI
Use AI to support engagement, not simulate it.
AI can help community engagement teams move faster by summarising feedback, translating responses, finding themes, drafting reports, and supporting follow-up when humans remain accountable.
Direct answers
What should AI not do?
AI should not replace genuine participation, invent community sentiment, hide uncertainty, or produce findings that cannot be traced to real inputs.
What makes AI outputs defensible?
Defensible outputs are reviewable, labelled, tied to source evidence, and checked by people who understand project context and community dynamics.
What to look for
- Control
- Practitioner review remains central
- Traceability
- Findings should link back to source material
- Transparency
- AI support should be visible and explainable
Related resources
Keep exploring the workflows and topics connected to this guide.
