AI for every stage of community engagement.
Communiti Intelligence helps teams design better surveys, collect feedback across more channels, analyse results with built-in caveats, and move from community input to approved action and public reporting.
Built into Communiti Conversations and Communiti Analysis, not bolted on as a separate chat.
Built for teams that need AI to improve engagement work without losing evidence, caveats, or control.
The summary sits outside the workflow, and the hard parts still fall back to the team.
AI lives in a separate chat instead of the engagement record
Project context has to be explained manually
Analysis depends on prompts, exports, and manual interpretation
Hallucinations and WEIRD-data bias can make weak interpretations sound authoritative
Claims are hard to trace back to original voices
Small samples, skipped questions, and representation gaps are easy to overlook
Sensitive engagement data, approvals, and audit trails are harder to govern
AI works inside the engagement record, from better questions to clearer reporting.
Project, survey, response, conversation, and plan context in one place
Structured analysis with crosstabs, segment comparisons, and warnings
Built-in caveats for sample size, skip rates, sparse data, and representation risk
Insight stays connected to source feedback, context, and caveats
Web, phone, SMS, email, paper forms, and translations contribute to one view
AI actions sit behind approval, usage tracking, and governance controls
See Intelligence working inside the engagement lifecycle
Each capability is designed to be shown through short product videos: no abstract AI promises, just the workflow operating inside Communiti.
It understands the engagement record
Useful AI starts with context. Communiti Intelligence works from the project, survey, conversations, responses, people, tags, contact lists, question sets, and engagement plans already inside the platform.
- Reads the record behind the page the user is viewing
- Understands project, survey, people, and plan context
- Suggests useful prompts from live workflow context
- Reduces exports, copy-paste, and repeated explanation
Better surveys before launch
Catch weak questions before residents see them. Intelligence can help teams generate drafts, check neutrality, reduce fatigue, and improve ordering before collection begins.
- Generate titles, descriptions, and questions from project context
- Flag leading, loaded, unclear, assumptive, or biased wording
- Identify repetition, cognitive load, and emotional clustering
- Support complex structures, including matrix questions
Feedback from every channel
Community feedback arrives through more than online forms. Intelligence helps turn SMS replies, phone calls, emails, transcripts, and paper forms into structured feedback.
- Web, SMS, phone, email, transcript, and paper-form support
- SMS intent detection for answers, help, skip, restart, and stop
- Phone interviewer prompts generated from survey questions
- Extraction for emails, transcripts, handwriting, and marked forms
Multilingual participation support
Support language access across surveys, options, complex question structures, map labels, phone prompts, and extracted responses while preserving reviewed wording.
- Translate survey titles, descriptions, help text, and options
- Support matrix rows, map labels, and phone-agent wording
- Preserve reviewed translations
- Carry source language and translated answer text where available
Analysis you can defend
Move beyond summaries into structured analysis across survey results, open-text feedback, demographic segments, representation data, and visitor metadata.
- Survey-level and question-level analytics
- Crosstabs, segment comparisons, and theme extraction
- Sample-size, skip-rate, sparse-cell, and representation warnings
- Traceable insight connected to source feedback
Human-approved action
AI can move work forward, but it should not silently change the record. Intelligence proposes a plan before creating, updating, tagging, assigning, or publishing important engagement records.
- Review proposed plans before write actions execute
- Create, update, publish, close, or improve surveys
- Apply question sets, tags, contact lists, and plan templates
- Add notes, mark follow-up, reassign conversations, and update people
Close the loop faster
After engagement closes, Intelligence helps turn what was heard into plain-language reporting sections that explain feedback, next steps, and what is out of scope.
- Generate Close the Loop report sections
- Use project context, response counts, conversations, and sentiment
- Draft what we heard, what we are doing, and out-of-scope sections
- Keep review, approval, and publishing workflows in place
Governance
Built for controlled, accountable AI use.
Communiti Intelligence is designed for engagement teams that need AI to be useful, measurable, and reviewable before it touches sensitive public participation records.
Key commitments
Human approval before write actions
When AI needs to change a survey, tag, list, project, or conversation record, the proposed plan is reviewed before it runs.
Structured outputs over loose summaries
Purpose-built tools return charts, tables, warnings, and reviewable records instead of relying only on freeform prose.
Caveats surfaced in the workflow
Sample-size, skip-rate, sparse-data, missing-field, and representation risks are visible before teams over-interpret results.
Source-linked interpretation
Major findings stay connected to original feedback, surrounding context, and the caveats needed for defensible reporting.
Ready to see Intelligence working inside your engagement workflow?
Book a walkthrough to see how Communiti Intelligence helps teams improve surveys, include more channels, analyse with caveats, and move from feedback to approved action.
Communiti Intelligence FAQs
Practical answers about AI trust, workflow fit, human approval, multilingual support, and governance.
No. Communiti Intelligence uses purpose-built tools that understand engagement data, survey structure, conversations, plans, demographics, caveats, and reporting workflows.
Communiti Intelligence uses structured analysis tools and surfaces caveats such as small samples, skipped questions, sparse cells, and representation gaps before users over-interpret results.
No. When AI needs to create, update, publish, tag, assign, or otherwise change something, it proposes a plan for approval first.
Communiti Intelligence can surface warnings for small samples, skipped questions, sparse breakdowns, missing demographic data, and representation risk.
No. It helps practitioners move faster, spot risks earlier, and prepare clearer outputs. People still review, approve, and decide.
Yes. Communiti Intelligence supports translations, phone, SMS, email, transcripts, and paper-form extraction so more channels can contribute to the same engagement record.
Communiti Intelligence is designed with rate limits, budget controls, usage tracking, structured outputs, and approval gates.
Stay close to the future of community engagement
Product notes, practical field guides, and evidence-led thinking for teams working under public scrutiny.
