AI-Driven Insights for Compliance & Social Licence in Utilities

Take leaps and bounds towards your EIS and SIA requirements in minutes, not months. Work towards securing your Social Licence to Operate—all with the power of AI.

Book a demo Download capability brief

The challenge

Engagement is becoming more complex

Engagement has evolved into a continuous, multi-channel dialogue that generates vast quantities of unstructured data—ranging from public surveys and town-hall transcripts to emails, social-media threads, PDF plans, audio/video recordings and comments. Yet agencies must deliver timely, robust analyses that meet strict transparency and audit standards—a task manual workflows simply can’t scale to support.

These constraints risk delaying essential policy and planning decisions, eroding public trust and blocking regulatory approvals.

Surging unstructured feedback. Public surveys, town-hall transcripts, emails, social-media threads, PDF plans, audio/video recordings—and submissions in over 10 languages—pour in daily, making manual triage impossible.

Time-intensive manual coding. Hand-tagging thousands of open-ended responses can take weeks of analyst effort, slowing down every stage of the reporting process.

Chronic reporting bottlenecks. Lengthy data wrangling pushes critical policy decisions—including budget allocations and regulatory approvals—into bureaucratic limbo.

Lack of auditability. Ad-hoc spreadsheets and slide decks fail to provide traceable provenance, undermining stakeholder trust and risking non-compliance with transparency standards.

Siloed, multilingual data. When feedback lives across multiple platforms—spreadsheets, SharePoint, social channels—and in diverse languages, stitching it together into one coherent narrative becomes a major operational headache.

Together, these challenges make it nearly impossible to deliver clear, evidence-based insights at the speed and rigor that modern governance demands.

The solution

Communiti Analysis for Utilities

Communiti Analysis was built to solve these exact problems. Here’s how we empower your agency to deliver transparent, audit-ready community insights in minutes.

  • Audit-grade data lineage. Every theme, sentiment score and quote links back to its source file or recording, with immutable, timestamped audit logs.
  • Unified, multi-format input. Ingest surveys, PDFs, audio/video, and comments across 50+ languages into one platform—eliminating data silos and manual stitching.
  • Real-time stakeholder insights. Track sentiment trends and emerging concerns by region or cohort—so you can proactively address issues and demonstrate transparent follow-up.
  • Scalable collaboration. Unlimited seats, role-based access control let environmental, community and legal teams co-author reports seamlessly.

Enterprise-grade protection

Your trust is our top priority.

Security is built into the fabric of Communiti Analysis. From the moment you upload a file to the instant you delete it, your data remains under your full control—processed locally, encrypted end‑to‑end, and never shared or repurposed without your permission.

Processed & stored locally

All data is handled on Australian soil—hosted in our Sydney and Melbourne data centres, never crossing international borders. We encrypt every upload in transit (TLS) and at rest (AES-256).

Fine-tuned, never trained

We apply bespoke fine-tuning of Communiti Assist solely for your organisation's workflows. Your documents never feed our general AI models, and no customer data is ever used to train them.

You own your data

Full data ownership remains with you: import, export or delete at any time. Once you remove a file, it's permanently purged from our systems—no backups, no copies, no exceptions.

Pricing

Flexible plans for teams of any size

Choose from Starter, Growth or Enterprise—each with a 30-day satisfaction guarantee, and world-class support.

SubscriptionPer Project

Starter

The essentials to provide your best work for clients.

$14k/year

Get started
  • 20 projects
  • Unlimited users & seats
  • Unlimited documents
  • AI‑powered analysis with Communiti Assist
  • Dedicated support
  • Entra ID auth

Growth

A plan that scales with your rapidly growing business.

$22k/year

Get started
  • 45 projects
  • Everything in Starter
  • Advanced exports
  • Customisable RBAC
  • Communiti Ask (Coming Soon)

Enterprise

Dedicated support and infrastructure for your company.

Custom

Contact sales
  • Custom project limit
  • Everything in Growth
  • Dedicated deployment
  • Priority support
  • Custom feature requests

Frequently asked questions

Can’t find the answer you’re looking for? Reach out to our customer support team.

What is a Social Licence to Operate, and why is it critical for utilities?
A Social Licence to Operate is the informal acceptance granted by a community and stakeholders—beyond legal and regulatory approvals—and is founded on trust and confidence. For utilities, losing this social licence can lead to project delays, costly legal challenges and reputational damage, as communities withdraw their support for infrastructure works.
How much time can Communiti Analysis save on EIS/SIA workflows?
While traditional EIS/SIA preparation often spans many months of manual work, Communiti Analysis can compress the core analysis and reporting stages down dramatically-reducing the effort and accelerating your project timelines.
What data formats and languages does the platform support?
Communiti Analysis ingests virtually any stakeholder input—structured surveys, PDF plans, Word documents, audio/video recordings, comments and more. It also offers automatic translation and sentiment analysis for 50+ languages, ensuring global and multilingual consultations are fully captured.
What training and support do you provide for utilities?
We pair the platform with ongoing training programs—including live best‑practice workshops, on‑demand video tutorials and a dedicated Customer Success Manager. These resources keep your team up to date on platform features and analytics techniques.