AI‑Driven Insights for Smarter Public Engagement

Turn Feedback into Action in Minutes—empowering councils, transport authorities and regulators to transform community input into policy‑ready recommendations in minutes, not weeks.

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The challenge

Engagement is becoming more complex

Government teams today face a tidal wave of unstructured feedback—from public surveys and town‑hall transcripts to emails, social comments and audio recordings. You need clear, traceable insights fast... yet:

Manual analysis drags on. Coding hundreds or thousands of free‑text responses by hand eats into scarce staff hours and pushes out your reporting deadlines.

Reporting delays stall decisions. Long turnaround times mean budget sign‑off, planning approvals or regulatory submissions sit on hold—sometimes for weeks.

Lack of auditability undermines trust. When every stakeholder demands to see exactly how you arrived at each recommendation, ad hoc spreadsheets and slide‑decks simply won't cut it.

Fragmented, multilingual inputs overwhelm. PDF plans, Excel exports, audio/video recordings, social media comments—and submissions in 10+ languages—live in different silos. Stitching them together into one coherent story is a constant headache.

The solution

Communiti Analysis for Government

Communiti Analysis was built to solve these exact problems. Here’s how we empower your agency to deliver transparent, audit‑ready community insights in minutes.

  • Rapid, transparent reporting. Get export-ready reports in under 5 minutes. Our suite of tools automatically distils thousands of responses into clear themes, sentiment scores and quotes—no hidden “black box.”
  • Audit-ready data lineage. Every theme, sentiment value and key quote links back to its source document or recording. Full audit logs capture who viewed, edited or exported each data point.
  • Cross-department collaboration Unlimited seats, role-based permissions and review workflows let planners, comms teams and executives work together in one platform—eliminating email attachments and version chaos.
  • Inclusive, multi-language. Process feedback in over 50 languages with automatic translation, sentiment scoring and thematic extraction—so every community voice is heard, from Mandarin to Māori.

Enterprise-grade protection

Your trust is our top priority.

Security is built into the fabric of Communiti Analysis. From the moment you upload a file to the instant you delete it, your data remains under your full control—processed locally, encrypted end‑to‑end, and never shared or repurposed without your permission.

Processed & stored locally

All data is handled on Australian soil—hosted in our Sydney and Melbourne data centres, never crossing international borders. We encrypt every upload in transit (TLS) and at rest (AES-256).

Fine-tuned, never trained

We apply bespoke fine-tuning of Communiti Assist solely for your organisation's workflows. Your documents never feed our general AI models, and no customer data is ever used to train them.

You own your data

Full data ownership remains with you: import, export or delete at any time. Once you remove a file, it's permanently purged from our systems—no backups, no copies, no exceptions.

Pricing

Flexible plans for teams of any size

Choose from Starter, Growth or Enterprise—each with a 30-day satisfaction guarantee, and world-class support.

SubscriptionPer Project

Starter

The essentials to provide your best work for clients.

$14k/year

Get started
  • 20 projects
  • Unlimited users & seats
  • Unlimited documents
  • AI‑powered analysis with Communiti Assist
  • Dedicated support
  • Entra ID auth

Growth

A plan that scales with your rapidly growing business.

$22k/year

Get started
  • 45 projects
  • Everything in Starter
  • Advanced exports
  • Customisable RBAC
  • Communiti Ask (Coming Soon)

Enterprise

Dedicated support and infrastructure for your company.

Custom

Contact sales
  • Custom project limit
  • Everything in Growth
  • Dedicated deployment
  • Priority support
  • Custom feature requests

Frequently asked questions

Can’t find the answer you’re looking for? Reach out to our customer support team.

What security standards does Communiti Analysis follow?
We adhere to industry best practices: AES-256 at rest, TLS in transit, local hosting in our Sydney and Melbourne data centres (data never leaves Australia), regular vulnerability scans, audit logs for user actions and data change
How long do you retain our data?
You decide. By default, we retain project data until you delete it. Once removed, files and backups are purged permanently within 7 days—no exceptions.
What languages do you support?
Over 50 languages—ranging from English, Mandarin and Arabic to Vietnamese, Spanish and more. Automatic translation, sentiment scoring and thematic extraction ensure no community voice is lost.
Can we create our own codebooks and taxonomies?
Absolutely. In addition to pre‑built, sector‑specific taxonomies (e.g. transport, planning, utilities), you can define custom codebooks and reuse them project‑to‑project—then blend inductive AI themes with your own tags.
Do you offer API access for custom integrations?
Yes. You can pull raw themes, sentiment scores and metadata via our REST API. That makes it easy to feed insights into your portals, intranet or analytics platforms. Available on our Enterprise plan.
How quickly can we get up and running?
Most agencies go from sign‑up to first insights in under 48 hours. Our dedicated government onboarding workshop walks your team through data import, analysis and report export—so you’re productive from Day 1.